wapSupport™
real-time customer support

User Benefit: Get help where and when you need it — at the WAP site

Features:

• users get real-time chat with a customer support rep
• reps respond via WEB-page
• reps receive SMS/email alert for new visitors
• reps handle concurrent conversations
• users see pre-chat prompts and may auto-refresh page

Publisher Benefit: Provide cost-effective custom support where your visitors already are.

mPulse, with Thumbplay, is proud to be a 2009 Stevie Award Finalist for Best Use of Technology in Customer Service.

Link: Thumbplay